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Billing and Shipping Information

Table of Contents


General Information
All Morpholino orders must be placed using either the online order form, or the fax order form. The majority of the orders are shipped within two weeks

While Gene Tools provides extensive customer support by telephone because of the potential for errors in the entry of sequence information we do NOT accept orders by telephone

Orders submitted online are the easiest to process, as they are already in digital format. However, orders may also be placed by downloading the order form, filling it out, and faxing it to Gene Tools, LLC. This order form is a PDF document.

Alternatively, the form may be requested:
  • by FAX: (541) 929-7841
  • by phone: (541) 929-7840
  • or by mail: (find our address at the bottom of the page)

Researchers in Japan may order Morpholino oligos and related products from Funakoshi Co., using Funakoshi's order form, or from Gene Tools directly.

Shipping and Handling Charges
Effective 1 January 2003, a handling charge of $15 applies to all orders.

Shipment to US addresses is done, at the customer's option, by 2-day FedEx or FedEx Overnight, and will be billed accordingly at the rates listed on our then-current price list.

All International orders are billed for International priority shipping at the rate listed on our then-current price list, and we ask that international customers provide us with their FedEx account number for charging any duties, taxes, and/or tariffs their order incurs. Please inform us on your order form of any relevant VAT exemptions.

Payment
  • Billing Procedures
    • Customers in the United States of America will be billed for the total of their ordered products plus shipping and a $15 handling fee.

    • Customers outside of the United States will be billed for the total of their ordered products plus International Priority shipping and a $15 handling fee. In addition, they are responsible for paying any duties, tariffs or taxes incurred from their order.

    Invoices will be sent after the order has shipped to the "Bill to" address provided on the order form.

    Payment is due 30 days after you receipt of products.
  • Payment Methods
  • We accept four methods of payment:
    • Standard check issued by US banks
    • Credit card (Visa, MasterCard or American Express)
    • Wire transfer in US dollars
    • Cashiers check in US dollars

    As stated, for international orders, tariffs and taxes imposed by the customer's country will be billed separately by FedEx, our shipper.

    Wire transfer: If your organization intends to pay by wire transfer please contact us for the information you will need for making a wire transfer.

    Check: A Cashier's check or standard check issued by a US bank should be issued in US dollars to Gene Tools, LLC, and sent to the address at the bottom of the page.

    Credit Card: We prefer that credit card orders be placed through our secure online store. If you choose not to use the store, please provide the name of the cardholder, credit card number, and date of expiration by supplied by phone, FAX, or mail. Credit cards will be pre-authorized when the order is processed but will not be charged until shipment.

    Email is not secure. Do NOT provide credit card information by email; it will NOT be accepted.
  • Tariffs and Taxes
  • International customers will be responsible for tariffs and taxes imposed on each shipment by the customer's country. Customers will be billed directly by FedEx for said tariffs and taxes. For this reason, we request that international customers provide their FedEx Account Number when they place their order.

    In regard to tariffs and taxes, the Harmonized System # for our Morpholino oligos is: 2934.99.4400. This number corresponds to Reagents for Scientific Research and is used by all countries for assessing tariffs and taxes. To find out what tariffs and taxes will be imposed on your order you should contact your country's import agency and provide them with this Harmonized System number.
    Disclaimer
    While our and others experience indicate that Morpholino oligos typically outperform other antisense structural types by a wide margin, nonetheless, because of the great variability among genes and cells, Gene Tools makes no warranty as to the performance of either Gene Tools-designed or customer-selected Morpholino oligos in any given biological system.